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Shipping & Returns
How will my order ship?
All packages ship per customer's choice.
North America Shipping usually takes 3-5 business days. DePadova is not responsible for delays due to carrier's shipping.
What are the shipping costs?
Shipping costs are dependent on the shipping method you choose.
Deliveries outside of the US may be subject to additional custom duties and service fees. Please note that DePadova does not have any control over these and cannot advise as to what the cost will be, as they vary by country. For more information, please contact your local customs office.
Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.
Shipping fees are not refundable.
What is the return policy?
We are happy to replace, exchange or refund any item, provided you contact us within 14 days of delivery and return the item in its original condition within 30 days of delivery. Buyers are responsible for the return shipping costs by purchasing a shipping label after requesting the return or by shipping on their own, in which case we strongly suggest adding insurance and a tracking number. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note that we cannot refund until we have received the item.
The following items can't be returned or exchanged.
- Custom or personalized orders
- Items on sale
- Shipping Fees
- Gift Cards
Can I still change my order?
If you want to change or cancel your order, you must do so before your order ships. Please send us an email to carla@depadovajewelry.com. We will see what is still possible.
Storage & Care
How do I store my jewelry?
Proactive maintenance is the best way to prolong the lifespan of your jewelry.
Store gold and silver jewelry separately in a box or plastic bag to prevent scratching and, in the case of sterling silver, tarnish. After wearing your jewelry, wipe them gently with a soft cloth.
Some of our necklaces and bracelets are strung with silk and others with a nylon coated stainless steel wire to assure daily wearability and to prevent breakage. Due to the nature of the metal wire it is advised not to harshly bend or pinch the articles and to store them on a flat surface respecting the curvature of the metal. Once the wire is pinched the necklace or bracelet might need to be restrung.
Can I polish my jewelry?
To restore shine or remove tarnish, buff gently with a polishing cloth, like Sunshine, and a small sample will be included with your item. Our bronze jewelry is coat-treated to prevent patination, so there is no need to use a polishing cloth.
The dark appearance of oxidized sterling silver may lighten over time and we recommend a delicate clean, otherwise the finish may rub off. Oxidation can be redone or retouched. Email carla@depadovajewelry.com to set it up or choose a jeweler near you.
How do I clean the gems?
Treat your gemstones with the care they deserve, all are genuine mineral stones with varying degrees of hardness. Many gemstones are susceptible to discoloration and fading when excessively exposed to elements such as sun, salt water, and perspiration as well as chlorine. It is strongly suggested to wear jewelry after applying cosmetics, perfume and lotion.
Opals are amazingly beautiful stones and they require care, just like pearls do, and a degree of protection since they are not the hardest of stones. Unlike the rare Australian Opals, Ethiopian Opals are porous and are not to be cleaned with water, since water will discolor the stone. Wipe stones gently with a soft clean cloth after each use.
Wrapping & Packaging
How is my order packaged
Depadova Jewelry's pieces come in a box ready for gift wrapping.
Can I include a gift message
Hand written personal notes are available; just indicate what you want to say in an email to the shop.
Wholesale
I am interested in selling Depadova Jewelry at my store.
For wholesale inquiries please contact carla@depadovajewelry with photos of your store, link to a web presence, and store information.